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Team Leader Training
This training includes three components: Team Building, How to Run a Successful Quality Improvement Meeting, and Problem-Solving.
Team Building
- Conflict resolution
- Key points of communication
- Managing diversity
- Team communication skills
- Stages of team development
- Teamwork effectiveness
How to Run a Successful Quality Improvement Meeting
- Defining a Mission Statement
- Project selection, process questions
- Effective discussion skills
- Developing criteria
- The responsibility matrix
Problem-Solving
- The eight-step problem-solving cycle
- Seven basic tools of quality
- The fourteen-step process-improvement cycle
- General guidelines for effective teams
This course can also be conducted in Spanish.
Also see: Supervisory Development Certificate Program
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